Elevate are working in partnership with our valued client to appoint a Target Tenancy Officer.
As a Target Tenancy Officer, you will:
Provide an efficient and effective tenancy management service to tenants with a range of requirements
Provide housing and tenancy-related advice, interventions, and services directly to council tenants, their families, advocates, and other professionals including the wider staff team
Appropriately contribute to specific projects for the Targeted Tenant Service, enabling vulnerable residents to thrive and live well.
Deliver a set of challenging KPIs and personal objectives in line with agreed targets
Multi agency working
Implement an appropriate service assessing, recording, managing and reviewing risks.
Essential experience required:
Experienced in providing advice or assistance to the public in a customer-facing role
Excellent customer service skills
Able to undertake risk assessments, develop safety plans and make recommendations about risk and need based on the evidence
Great written and verbal communication skills, with the ability to build strong relationships, networks and achieve results
An understanding of housing and other relevant policy and legislation,